Lin Ferrer ("we," "us," "our") is committed to protecting the privacy of clients and website visitors ("you"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have, in accordance with Japan's Act on the Protection of Personal Information (Act No. 57 of 2003, as amended) ("APPI"). "Unstuck" refers to the current 1:1 hypnotherapy program offered through this practice.

1. Business Operator

• Name: Lin Ferrer
• Location: Tokyo, Japan
• Contact: reallinferrer@gmail.com
• Website: www.linferrer.com

2. Personal Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number
• Booking information: appointment date/time, session preferences, information submitted via our booking system (Calendly)
• Session content: information you share during consultations and therapy sessions, including details about your health, emotional state, personal history, and psychological wellbeing
• Payment information: billing details processed through third-party payment providers (we do not store full card numbers ourselves)
• Communications: emails, messages, or call recordings exchanged in connection with your sessions
• Website usage data: IP address, browser type, pages visited, collected via cookies or similar technology (see Section 8)

Special Care-Required Personal Information (要配慮個人情報)

Because our services involve discussing your health, mental health history, and related sensitive topics, some information you share with us qualifies as "special care-required personal information" under APPI Article 2(3). We only collect this information with your clear, opt-in consent, given by booking a session and participating in intake or consultation, and we do not acquire it through opt-out consent.

3. Purpose of Use

We use your personal information to:

• Provide, schedule, and follow up on hypnotherapy and consultation services
• Communicate with you regarding appointments, invoices, and session materials (e.g., personalized audio recordings)
• Maintain client records necessary for continuity of care
• Process payments
• Improve our services and website
• Comply with legal or regulatory obligations

We will not use your personal information beyond the scope necessary to achieve these purposes without obtaining your additional consent, except as permitted by law.

4. Third-Party Sharing and Outsourcing

We do not sell your personal information. We may share information with the following categories of third parties, solely to operate our business:

• Booking platform (Calendly): to manage appointment scheduling. Calendly's servers may be located outside Japan (see Section 5).
• Payment processors: to process session fees.
• Professional advisors (e.g., accountant, lawyer), where necessary and under confidentiality obligations.

We do not disclose your personal information to third parties for marketing purposes without your consent.

5. Cross-Border Transfer of Personal Information

Some of our service providers (such as Calendly) may process personal information on servers located outside Japan. Where we transfer personal information to a third party in a foreign country, we do so only:

• With your consent after informing you of the destination country's data protection framework, or
• Where the recipient has implemented a data protection system meeting APPI's equivalence standards.

By using our booking system, you consent to this cross-border handling of your booking-related information.

6. Security Management Measures

We take reasonable organizational, technical, and physical measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information, including:

• Restricting access to client records to Lin Ferrer only
• Using secure, reputable third-party platforms for scheduling and payment
• Storing session notes securely and retaining them only as long as necessary

7. Retention Period

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g., accounting/tax record obligations), after which it is securely deleted or anonymized.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site. You can disable cookies through your browser settings; doing so may affect certain website features (such as the embedded booking widget).

9. Your Rights

Under APPI, you have the right to request:

• Disclosure of the personal information we hold about you (Article 33)
• Correction, addition, or deletion of inaccurate information (Article 34)
• Suspension of use or erasure of your information, including where it was obtained unlawfully or is no longer needed (Article 35)
• Suspension of provision to third parties

To exercise any of these rights, please contact us at reallinferrer@gmail.com. We may ask you to verify your identity before processing your request, and may charge a reasonable fee where permitted by law.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from minors without appropriate parental/guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date.

12. Contact for Inquiries

For questions about this Privacy Policy or to exercise your rights, please contact:
Lin Ferrer
reallinferrer@gmail.com
www.linferrer.com